The main points:

• For standard UK delivery there is no additional charge. Delivery time is about seven working days.
• For deliveries by Air Mail to countries other than the UK a delivery charge is applied during checkout.  
• It is not possible to cancel an order once personalisation of the product has started. Items can only be returned if they are faulty or damaged. We adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications.
• Safe secure shopping with payments made through Sagepay, Paypal or by cheque.
• We conform to the Data Protection Act 1998 so have a strict privacy policy and do not share your information.

Our full terms and conditions are set out below:

 Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

The following credit and debit cards are accepted:

American Express (via Paypal), VISA, Mastercard, Eurocard, Switch, Solo, Connect, Maestro, JCB. You can also order by post. Send with your order a cheque made payable to Gifts For You Ltd. 4 Duxford Close, Tangmere, Chichester, West Sussex, PO20 2JH

Delivery Schedule

Because all our products are personalised please allow at least seven days for a UK delivery and longer for an export order. Orders are sent by either Royal Mail or courier depending on the destination. In the unlikely event we are out of stock you will be notified by e-mail giving the delivery time, with the option of an alternative or to cancel your order.

For standard UK delivery there is no additional charge. Some products do have the option for next day or express UK delivery.

For deliveries by Air Mail to countries other than the UK a delivery charge is applied during checkout.  

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges VAT at 17.5% is included in the price of the goods. Our VAT registration number 787 0999 56.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the internet. Credit card transations are through Sagepay and Paypal. All credit card numbers are encrypted in the software when the order is placed using Sagepay's or Paypal's encryption. They are not held in clear text on any web site. We not see any credit card details.

Reaching Us

If you need to reach us, please email us at info@giftsforyou.ltd.uk alternatively, you can call on 01243 539369. If you prefer you can write to: Gifts For You Ltd, 4 Duxford Close, Tangmere, Chichester, West Sussex, PO20 2JH. Customer Services is open Monday to Friday between 0900 and 1700hrs Calls are charged at normal rates. In the event that you are unhappy with any aspect of dealing with gifts4golfer, please inform us as soon as possible, by email, telephone or letter, in order that we can put things right without delay.

We will send you the following: - an acknowledgement of your complaint within 5 working days (within 2 days by email) - a full reply to your complaint within 14 days (within 7 days by email) If, for some reason, we cannot deal with your complaint within these time limits, we will give you a reason for the delay, and a date by which your complaint will be dealt with. This does not affect your statutory rights as a consumer

Returns Policy

DAMAGED / FAULTY GOODS We take every effort to ensure that our products reach you in perfect condition. However, should you receive any products in less than perfect condition, contact us within 30 days to let us know and we will arrange for a refund or exchange. Please include full details of the fault, the date you purchased the goods and any invoice number or order number plus your contact details to assist us in processing your return and issuing replacement goods/refunds. In this event we will also refund the cost of postage. This does not affect your statutory rights as a consumer.

Any refunds due will be completed within 30 days from the date the product is returned.

Returned goods should be sent to: Gifts For You Ltd, 4 Duxford Close, Tangmere, Chichester, West Sussex, PO20 2JH.

Cancellation of an Order

Once work has started on the the personalisation of the product we unfortunately cannot accept a cancellation. We cannot accept returns of products we have modified, customised or engraved according to a customers request. Once work has started such as lengthening garments or engraving products we will make every effort to deliver the products quickly but modified items can not be cancelled or returned.